Política de reembolso

RETURN AND REFUND POLICY

We accept return requests within 14 days after your order is delivered.

RETURN ELIGIBILITY

To qualify for a return, the fragrance must be unused, unopened, and in its original packaging with the factory seal or protective wrapping fully intact. You must also provide your receipt or proof of purchase.

Opened, tested, sprayed, used, or unsealed fragrances cannot be returned for health, hygiene, and product-integrity reasons. Gift cards and items marked final sale are also non-returnable.

To request a return, contact us at gavemus.store@gmail.com. If your return is approved, we will provide return instructions and the return address. Items sent without prior authorization will not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order when it arrives. Contact us within 48 hours of delivery if an item is damaged, defective, leaking, or incorrect. Include your order number and clear photographs of the product, packaging, and shipping box so we can evaluate the issue.

Do not mail a damaged or leaking fragrance unless we specifically instruct you to do so.

RETURN SHIPPING

Customers are responsible for return-shipping costs when returning an eligible item because of preference or change of mind. Original shipping charges are non-refundable. If we sent an incorrect item or the product arrived damaged or defective, Gavemus Perfume will provide an appropriate solution at no additional cost.

We recommend using a trackable shipping service. Gavemus Perfume is not responsible for unauthorized returns or packages lost during return shipping.

CANCELLATIONS

Orders may be canceled only before processing or fulfillment begins. Contact us as soon as possible at gavemus.store@gmail.com. Once an order has been processed or shipped, it cannot be canceled.

EXCHANGES

The fastest way to receive a different item is to return the eligible original item and place a new order after the return is approved.

REFUNDS

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, contact us at gavemus.store@gmail.com.